Return Policy
Hassle Free 7 Days Return / Exchange / Re-Alteration/ Re-Fitting Policy:
If
you are not 100% satisfied with your purchase, we will be happy to
accept return of all our products for exchange or refund. We believe
that in order to have the best possible online shopping experience, we
must have a liberal return / exchange policy. So if you are not happy
with your purchase, return the merchandize to us for refund/exchange
within 7 days of the purchase date as listed below*.
*
1] Return for Exchange: All
UNSTITCHED / FABRIC ONLY outfits in special occasion dresses,
saris/choli skirts, tunics/tops, men’s wear, accessories & jewelry
can be returned within 7 days of the purchase date for exchange (only
one time exchange possible) with any other item of same or higher value.
You only pay re-shipping charge and price difference with requested
exchange item.
Examples:
i)
Your order value is $100 + $15 shipping charge = $115. You exchange
$100 item with other product from us valuing $106. You will pay $6 +
re-shipping charges (see shipping charge section for more details).
ii)
Your order value is $300 + $0 shipping charge (due to free shipping on
certain order value). You exchange $300 item(s) with other product(s) at
IndianfashionLInk.com valuing $310. You will pay $10 + re-shipping
charges (see shipping charge section for more details).
2] Return for Refund: All
UNSTITCHED / FABRIC ONLY outfits in special occasion dresses,
saris/choli skirts, tunics/tops, men’s wear, accessories & jewelry
can be returned within 7 days of the purchase date. We will refund the
cost of the item less 25% re-stocking charges & shipping charge.
Products under clearance cannot be returned or exchanged.
Examples:
i) Your order value is $100 + $15 shipping charge = $115. We will refund $100 – 25% = $75.
3] Return for Full Refund: We
take pictures of each product before shipping to make sure that the
product(s) being shipped are not damaged, exactly as shown at
bombayboutique.net and custom altered/stitched as requested. However,
due to oversight if we shipped you damaged product or the outfit with
completely wrong measurements, we will happily accept the product back
for full refund or exchange as per your wish.
In case # 3, please contact us by email or phone within 24 hours of receiving products for further assistance.
4] For Custom Altered/Stitched Outfits: Please note that we do not accept return of custom stitched/altered, customized outfits/saris/dresses/etc. But many times we have observed that customer(s) enter wrong measurements and need re-alterations for that perfect fit. To keep up the best customer relationship we will alter it at no cost to you. You will only pay re-shipping charges. If you fall into this situation don’t worry, simply call or email us within 7 days of the purchase date and we will make sure that the issue is rectified. Your satisfaction is our priority.
Return / Exchange Instructions:
• Contact us by call / Email and get RMA #.
• Return for refund / exchange as specified above within 7 days of the purchase date.
• Write RMA # on the package so that our returns department can accept the package.
• Take a print out of your order copy and put in the parcel you are returning for prompt refund/exchange.
• If exchange requested: Put note inside the parcel for item sku #(s) required in exchange.
•
Products must be in the condition you received them and in the original
box and/or packaging – unworn / unaltered / without perfume or usage
marks / with security tags on.
• Once your return is received and
inspected by our warehouse staff (usually within 48 hours of receipt),
we will promptly process your refund or exchange as needed. You will
receive email from us as soon as refund is issued.
Any item returned without Return Authorization or ORDER CANCELED DURING PROCESSING will be charged 20% re-stocking fees for unstitched/fabric only and 30% re-stocking fees for the stitched/customized/altered items in addition to shipping charges payable as specified under our shipping section.